To be eligible, items must be:
In the same condition as received
Unworn, unused, and with original tags attached
In original packaging
Accompanied by a receipt or proof of purchase
We offer a 10-day exchange policy. Customers have 10 days from the date of purchase to make an exchange.
Exchanges only
No cash, credit card, or debit refunds
Exchanges must be completed within 10 days of purchase
Final sale items are not eligible for exchange
We offer a 30-day exchange or store credit policy. Customers have 30 days from the date of receiving items.
No refunds to original payment method
Store credit only
Returns accepted within 30 days of delivery
Customer is responsible for return shipping
5% restocking fee applies
No returns on final sale items
To initiate a return for store credit, please contact us at sales@boardofprovo.com
Approved returns must be sent to:
Board of Provo
465 N University Ave.
Provo, UT 84601
Items returned without prior authorization will not be accepted.
Once received and inspected, approved returns will be issued as store credit.
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at sales@boardofprovo.com so we can evaluate and resolve the issue.
The following items are not eligible for return, exchange, or store credit:
Sale or final sale items
Gift cards
Perishable goods (food, plants, etc.)
Custom or personalized products
Personal care or beauty products
Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please contact us prior to purchase.
For in-store purchases, exchanges may be completed directly in store (subject to availability).
For online orders, approved returns will be issued store credit, which can be used to place a new order.
Once your return is received and inspected, we will notify you of approval.
Approved returns will be issued store credit via email, typically within 10 business days.
If more than 15 business days have passed since approval, please contact sales@boardofprovo.com.
